Statement of Impartiality & Confidentiality
Management of impartiality
ISOQAR India Pvt. Ltd. is the legal entity responsible for certification
activities; reference to ISOQAR in this Policy and Public Statement refers
to these legal entities.
its Directors, Staff and Sub-contractors fully understands the importance of
impartiality in undertaking its Certification Activities. ISOQAR will
therefore ensure that in all its dealings with clients or potential clients
all employees or other personnel are and will remain impartial. To ensure
that impartiality is both maintained and can be demonstrated the following
principals have been established.
Certificates are only issued following a review by an independent
authorised and competent member of the management team (who has not been
involved in the audit) to ensure that no interest shall predominate
ISOQAR does not offer
(and has never offered) management system consultancy or any other form
of consultancy to companies or individuals.
ISOQAR does not
offer (and has never offered) an internal audit service to its certified
ISOQAR does not
own or have any interest (financial or otherwise) in any other company
that offers certification or management system consultancy services.
ISOQAR does not have
(and will not form) any relationships with companies who offer
consultancy or other services that can be construed as having an impact
on the certification services provided by ISOQAR. Any proposed
relationship between ISOQAR and any other company will undergo a risk
assessment by the Committee for Impartiality prior to that relationship
being formalised. Any current relationships with companies,
organisations and individuals will be risk assessed on a regular basis
to ensure that the relationship does not impact upon the impartiality of
the certification process.
employed by or otherwise contracted to ISOQAR are required to document
and record their current and past relationships with all companies. Any
situation past or present which may present a potential conflict of
interest is required by ISOQAR to be declared. ISOQAR will use the
information to identify any threats to impartiality and will not use
that individual in any capacity unless they can demonstrate that there
is no conflict of interest.
ISOQAR will not
allocate a member of staff or sub-contractor to a management system
audit where any past relationship has existed. Exceptionally and at the
discretion of the Technical Manager or Directors an individual or
sub-contractor may be allocated to a management system audit where a
past relationship has existed but there has been no relationship for a
minimum of 2 years.
ISOQAR does not and
will not offer any commission, (‘finders fees’ or other inducements) to
any individual or company in respect of referrals of clients unless:
The terms and conditions of any such referral are clearly established
and can be demonstrated and it can also be demonstrated that the fee is for
a referral and the fact that a commission has been paid will in no way
effect the outcome of an audit.
2 A risk assessment (to
establish the potential for an unacceptable threat to impartiality) has been
carried out on the process through which any such payment is made to an
individual or organisation (normally a consultant) requesting the commission
3 All such payments are
documented, recorded, and traceable and accompanied by a purchase order and
ISOQAR does not
offer specific training to any company in respect of implementing a
particular standard for that company. Any training offered by ISOQAR is
general in nature and available to all companies or individuals who wish to
ISOQAR will ensure
that it is not linked or marketed in any way which links it with the
activities of a management system consultancy and will take appropriate
action should any such link be identified.
others involved in the certification process are not and will not be put
under any pressure and will not be influenced in any way to come to a
particular conclusion regarding the result of an audit.
Public Statement (as it appears on ISOQARs website)
ISOQAR, its Directors, Managers,
Staff and others involved in the Certification of Organisations fully
understand the importance of impartiality in undertaking its Certification
ISOQAR will therefore ensure
that in its dealings with clients or potential clients, all employees or
other personnel involved in Certification Activities are, and will remain,
To ensure that impartiality is
both maintained and can be demonstrated, ISOQAR has identified and risk
assessed all relationships which may result in a conflict of interest or
pose a threat to impartiality.
The full version of ISOQAR's Impartiality Policy is available on request.
Staff and Sub contractor Requirements
information received by or available to ISOQAR staff, sub-contractors or
committee members (in whatever format) received in conducting audit
activities, or during other certification activities, or during any dealings
with an organisation for any other reason shall be regarded as strictly
confidential and shall not be divulged to any 3rd party (unless
specified in ISO 17021:2011) without the express permission of the
organisation or individual concerned. The requirement to keep confidential
any information will also include any organisation that has a legitimate
right to audit or inspect ISOQAR i.e. UKAS and NABCB.
ISOQAR is required by law to release confidential information to a third
party the client or individual concerned shall, unless regulated by law, be
notified in advance of the information provided
where the organisation is seen to be operating contrary to legal
requirements or has operating practices which pose a danger to staff,
customers or the environment ISOQAR reserves the right to immediately report
any such incident to the relevant authority. Any such reporting will only be
undertaken with the permission of a Director.
Access to Records
records will be retained in a secure manner, only accessible to authorised
staff via either paper records or password controlled electronic records.
Sub-contractors will be limited to accessing information produced by them in
conducting an audit. Records will only be made available to organisations
who can demonstrate a legitimate (and legal) right to view those records and
specifically to Accreditation Bodies eg UKAS and NABCB.
All staff, Sub Contractors,
Directors and Committee Members will be required to agree to ISOQARS
confidentiality policy and sign a confidentiality agreement. Sub-contractors
will also sign an agreement which also contains the responsibility to
Organization Policy Statement
Quality will pervade ISOQAR
India Pvt. Ltd.’s technical, operational and client service delivery
process. Our quality service culture is characterized by client focus
and continuous improvement in all we do.
The delivery of quality
service shall be the focus of everyone at ISOQAR India Pvt. Ltd. As we
achieve success in the long term pursuit of quality, our people will
needs and exceed client expectations
quickly and wisely to rapid changes in the business environment and
changing client needs.
retain clients by being best-in-class.
To ensure continuing success
of the quality initiative, our leadership will:
absolute, proactive and long term commitment to client focussed,
continuous service improvement.
concepts, be familiar with the tools and encourage techniques that
enable us to fully integrate client focussed continuous improvement in
everything we do.
Act as role
models for the quality values of ISOQAR India Pvt. Ltd.
has formulated a Impartiality committee for ensuring strict adherence to
laid down impartiality norms and for reviewing of the norms on a time to
Directors, Management, Staff and Sub Contractors of ISOQAR India Pvt.
Ltd. are fully committed to providing all our clients and potential
clients with a service that fully meets their requirements.
certification process will ensure that all audits and certification
decisions are conducted in accordance with the requirements of the
relevant standard. In addition ISOQAR India Pvt. Ltd. is fully committed
to ensuring that it fully complies with all UKAS and NABCB regulations,
relevant standards and all requirements of any regulatory bodies.
ISOQAR will ensure that a professional service will be offered to
clients through the use of trained, experienced and competent audit and
ISOQAR will continually seek to improve the services it offers and will
do so through acting upon client’s feedback, regular internal and
external audits, reviews of reports, reviews of staff, management review
meetings and management meetings.
client who feels dissatisfied with any aspect of the service provided by
ISOQAR is encouraged to put in writing their complaint which will be
responded to promptly and thoroughly investigated.
client who disagrees with a Certification Decision has the right of
appeal which will be put before an independent Appeals Panel, comprising
individuals who are not employees of ISOQAR.
conducting certification activities ISOQAR fully understands the
importance of ensuring that the certification process and all audits are
conducted in an impartial manner and no conflict of interest exists. To
this end checks have been introduced throughout the certification
process to identify any potential conflicts of interest and an
independent Impartiality Committee has been established to oversee the
operations of ISOQAR and in particular the certification process.
ISOQAR India’s Impartiality Norms
outsourcing of Audits to Consultancy Organisation.
Referral Fees to be paid to Consultancy Organisation.
based communication to Clients/ Consultancy Organisation.
to all Accreditation and other ISOQAR Policies.
shall not carry out any other conflicting services other than its core
business of Certification.
shall not employ any professional conflicting its ethical policies.
shall not allow any of its auditors to market the services and conduct the
audits for the same client.
shall not allow any of its auditors to carry out financial transactions with
clients / consultants.
shall not carry out business with any consultant inducing pressures to
employees of ISOQAR shall disclose any situation impairing the business
shall not allow any of the auditors to carry out audits for the client at
least for 2 years from the date of relinquishment from their services for
shall not allow any auditor to compromise on the audit timing as required as
per the accreditation/ ISOQAR norms.
shall not allow any auditor to conduct the audit for the client for which it
has not been approved for.
shall maintain transparency with regard to all information.
auditor shall divulge any confidential information of the client to any
third party without written consent from the client and approval by MD
auditor shall carry any client information with them after the usage period.
All client information shall be returned after usage.
care / verification to be carried out for granting the right scope of
unethical practice observed should be notified to the management at the
shall not allow any of its auditors to accept any gifts from client /
consultant of value greater than INR 500.
shall not allow any auditor to conduct audit for the organization where any
of its family members / close relatives are involved at a decision making
Disciplinary actions for non-adhering to impartiality policies shall be
taken by the Management in consultation with Impartiality Committee.