These rules have been prepared against criteria for
competence set out in (2) below.
The Scope of Accreditation
issued by NABCB is an acknowledgement that ISOQAR has the necessary expertise
and ability to manage audits in those particular sectors. Details of all
accredited scopes held are available on request to ISOQAR India. If a particular
sector is outside the present accredited scope of ISOQAR then an UKAS / ANAB
accredited certificate will be offered at the discretion of ISOQAR.
Certification of a management system is not a statement
by the certification body guaranteeing that the product or services actually
meet specified requirements. Certification does not imply a view on the
specification of a product or service. It does not guarantee a good product or
ISOQAR Ltd is a privately owned independent organisation.
ISOQAR undertakes the audit, evaluation and certification
of management systems operated by companies to the respective management system
standards applied for. The client must agree to supply all necessary information
undertakes to provide suitably qualified personnel for all audit and
surveillance work using their own staff or suitable qualified subcontractors.
All members of ISOQAR Ltd (full-time employees or sub-contractors) are required
to sign confidentiality agreements concerned with all confidential information
to which they may be exposed at client premises.
The client has
right to object to any auditor if he perceives conflict to his interest. He can
raise his objection to Director Operations, who shall review the potential
impartiality threat and take necessary actions; however the change cannot be
4 Certification Contract
On receiving a
completed Questionnaire ISOQAR Ltd will prepare a contract detailing audit cost,
terms, conditions and requirements. On acceptance of this contract, the client
will sign the contract and forward it with the advance cheque to ISOQAR Ltd. The
project will then be allocated by the Director Operations to a suitable audit
team who will then carry out the audit in line with ISOQAR's procedures.
5. Audit Methodology
(i) The first stage of the audit as carried out by ISOQAR Ltd is to carry out
Stage 1 audit, a review of the client's documentation with respect to the
appropriate standard(s). This is to be performed onsite at the client's premises
in conjunction with the client's management representative.
(ii) On satisfying the auditor on the compliance of the documentation and site
requirements (if applicable), a report is produced and Stage 2 audit date is
agreed and an audit is carried out by the auditor(s). If further visits are
required due to non-compliances found, these will be undertaken and extra charge
will be incurred by the client. The on-site audit is carried out using client
manuals and procedures and by interviewing relevant members of staff regarding
their working practices.
After certification, if the client changes anything which significantly
affects the registration, then ISOQAR must be informed. ISOQAR reserves the
right to re-audit if necessary.
Triennial / Renewal audit is required by ISOQAR. All non conformances if
any has to be closed prior to Triennial / Renewal audit
The details of the certification process is available on our web site
On completion of
the on-site audit the Lead Auditor reports to the Director Operations. On
receiving a report stating that the client's management system meets the
requirements of the relevant Standards and approval by Certification Committee,
the certificate is issued. The certificate remains the property of ISOQAR Ltd.
Providing the client maintains the management system to the required standard,
the certificate is valid for three years. Triennial / Renewal audit is to be
carried out at least three months prior to the expiry of the certificate at
After the issue
of a certificate, to maintain annual registration, surveillance visits will be
carried out at the client's premises (announced visits) at least once per year.
If areas of concern are identified, more visits may be carried out at the
discretion of the Director Ops. The client agrees to meet the extra costs
relating to such increased surveillance. Any changes to scope, products or
manufacturing processes must be communicated to ISOQAR Ltd.
In case the
surveillance audit is delayed beyond 13 months up to 15 months, at least 25%
additional time of the planned surveillance (minimum 0.5 days) shall be spent on
chargeable basis. In case the surveillance audit is delayed beyond 15 months,
the certificate is withdrawn and client deregistered.
8. Extension to the scope of registration
This may be
applied for in the same way as the initial audit, indicating the increased scope
of registration being required. Audit will be carried out in the areas not
previously audited. If successful, a new certificate indicating the new full
scope will be issued by ISOQAR Ltd. There will be a charge for extensions to
scope and re-issue of the certificates.
9. Short Notice Audits
ISOQAR may when necessary conduct
short notice audits to investigate complaints, or in response to changes, or as
follow up to suspended clients
Reduction in scope of
ISOQAR India shall wherever applicable reduce the scope of
certification if during the time of routine surveillance audits / Re approval or
Renewal audits it finds that the certified client has continually / seriously
failed to meet the certification requirements for those parts of the scope of
certification. The reduction in scope will be approved by the Chairman of
certificate has been issued, the client has the right to publish the fact. The
relevant logos can be used on its stationery relating only to the audited scope
of registration and the relevant part of the standard.
12. Certificate Misuse
ISOQAR Ltd will
take all reasonable precautions to see that there is no misuse of their
certificate in client advertising etc. The client undertakes to use
certification marks as appropriate to its audited scope of registration and
13. Appeals Procedure
If for any
reason a client is not in agreement with the Lead Auditor's verdict after an
audit, re-audit or a surveillance visit, including suspension or withdrawal of a
certificate, he/she is at liberty to lodge an appeal with the Managing Director
of ISOQAR India Pvt. Ltd through mail or website . All appeals will be held in
the presence of an Appeal committee. The committee will hear evidence from the
client's representative and the relevant Lead Auditor. The decision of the
committee is final and binding on both the client and ISOQAR Ltd. No counter
claims will be allowed by either party. No costs, for whatever reason, will be
allowed for either party as a result of an appeal. Expenses of the Appeal will
be met in full by the party who has the decision against them.
14. Complaints against ISOQAR personnel
If a client has
a complaint regarding any employee of ISOQAR Ltd, this should be sent through
mail or website to the Managing Director of ISOQAR India Pvt. Ltd. at the Head
Office address. If the complaint involves the MD then the complaint is to be
addressed to the Board of Directors of ISOQAR India Pvt. Ltd. The complaint
shall be handled as per ISOQAR’s defined complaint handling process.
15. Complaints against ISOQAR certified clients
interested party has a complaint against ISOQAR certified client, this should be
sent through mail or website to the Managing Director of ISOQAR India Pvt. Ltd.
at the Head Office address. The complaint shall be handled as per ISOQAR’s
defined complaint handling process.
Neither ISOQAR Ltd
nor any of its servants or agents warrants the accuracy of any audit, review,
information, certification, service or advice supplied. Except as stated in
this document, neither ISOQAR Ltd nor any of its servants or agents shall be
liable for any loss, expense or damage however so sustained by any company,
client or person due to any act whatsoever taken by ISOQAR Ltd or its servants
or agents, save to the extent that any attempted exclusion or liability would be
contrary to law.
17. ACCREDITATION BODY WITNESSED AUDITS
It is a
condition of the rules of registration that all ISOQAR certificated clients
should, if requested, allow, Accreditation Body auditors to visit the
client premises / witness ISOQAR staff carrying out their audits. Failure to
allow this could jeopardize the client’s registration.
ISOQAR reserves the right to change these rules of registration herewith without
The Client facilities
specified in the Certification Contract must have an effectively implemented
and documented quality management system, which complies with the standard
as specified in the Certification Agreement.
Complete Internal audits
followed by management reviews of the client’s quality management system
should be carried out at least once in a year. At least one complete cycle
of Internal Audit and Management review shall be completed before
All records pertaining to
the implementation of the quality management system must be made available
to authorized ISOQAR India personnel including records of external
complaints and remedial actions taken.
Access to all business and
production areas must be made available to authorized ISOQAR India personnel
to ensure an effective and efficient audit including all documentation
relating to the quality management system for which Certification is being
A designated individual
must be appointed by the Client to be responsible for ensuring that the
quality management system requirements are observed.
For any Management System
the Client must comply with the Certification Program requirements,
mandatory legal or regulatory requirements, statutory requirements which
apply to the Client's production processes or services. The Client must
maintain a manual register of regulatory requirements that are applicable
and shall comply with the same. In the event of Client (organization)
conducting a violation of the legal / regulatory / statutory requirement,
the client will inform ISOQAR on its own, proactively and voluntarily. In
case a violation of legal / regulatory / statutory requirement is observed
during the course of Certification (stage 2) and surveillance Audit, the
audit team will notify the client’s management of the violation. The client
shall ensure and provide evidence to ISOQAR that the appropriate authorities
have been notified of the violation as per the prescribed procedures of the
All significant changes to
the Client's organization, products, processes or services which may affect
the Certification or compliance to the audited standard must be communicated
to ISOQAR India. This may require ISOQAR India to undertake further Audit to
review the impact of these changes on the Certification.
The frequency and duration
of surveillance visits may be increased if a significant number of
non-conformances or complaints are reported.
Original management system
documentation held by the Client must be produced and made available to
authorized ISOQAR India personnel at each visit.
Appeals against any
decision taken by ISOQAR India regarding the Client's Certification are
covered by a documented appeals procedure which is available upon request.
The Client must inform
ISOQAR India of any significant non-conformances of which they are aware,
through internal audit or other means. The Client is responsible for the
adoption of sound quality policies to maintain the reliability of their
quality management system. It should be understood that ISOQAR India is
assessing the quality management system and is not in any way certifying the
effectiveness of the quality of any product or service. The Client cannot
use the Certification of its quality management system as "proof" that it
offers quality products or services.
If the Client's quality
management system is registered by ISOQAR India, the Client is entitled to
use the service mark of ISOQAR India in conjunction with the appropriate
accreditation body logo subject to the logo conditions attached. The Client
agrees not to misrepresent the Certification by ISOQAR India, nor to modify
or alter the Certification certificate in any way, including ISOQAR India's
If the Client fails to
maintain compliance with the requirements for Certification, Certification
may be suspended or withdrawn at the discretion of ISOQAR India. A copy of
the suspension and cancellation procedure is available upon request. Upon
suspension or cancellation of the Certification the client will discontinue
all advertising matter and stationery that contain any reference to the
Certification and on cancellation, will return all the Certification
documents including the ISOQAR India and accreditation body logo material.
Client shall initiate
actions against the non-conformities raised by ISOQAR for suspending the
certification. He shall submit the evidences for actions taken to close out
all the non-conformities raised. Failure to comply with the suspension
conditions shall escalate the suspension to withdrawal / cancellation of
The client management
system must include a provision, which makes it clear to its customers when
it is supplying goods / services not made under it.
ISOQAR India cannot
guarantee the same auditor for subsequent visits. The client can request in
writing for change of auditors / team with appropriate reasons.
The client must only claim that it is certified with respect to those
activities for which it has been granted certification.